What is happening? I received notification that the stethescope would be delivered on a certain day. It was not delivered although the Post Office said it had been. I then received a message saying that th occupants had refused it! I then discovered that the wrong address -25 instead of 35 had been put on the parcel. As this was meant as a prsent i rang Medisave- the customer service operator was less that sympathetic or helpful. I explained that it was meant as a gift. She aid we would have to wait until it was returned by the Royal Mail, which could be 10 days. I also asked her to make sure the correct address had been put on my account. She said that she had and that the other item I had ordered ( a case for the stethoscope) had been out of stock - was now in stock and would be sent to the correct address. We feceived a parcel from Medisave on the 23rd (addressed to the WRONG number again) which we assumed held the stethescope case! Fortunately my husband had complained at the sorting office and the post man knew that it should come to us. When we opened it we found the stethescope. I am totally confused. Was the first parcel the stethscope or the case? Why was my address not changed? Where is the case? I am further confused in that I have now received a refund from Medisave for what? I have not cancelled the case and ordering separately will cost me more. I am annoyed that I have had to spend so much time dealing with this and still don't have the case. btw my granddaughter is delighted with the stethescope