Nicolas R.Verified
not enough customer follow-up I was in total confusion for at least 2 months....
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Amazing !!"
UNDONE store reviewsSee product reviews
Siah-heng K.Verified
Easy and fuss free. Kept informed during the order all the way until the product was received.
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Relatively easy and fuss free. Happy that I was kept up to date during the..."
Brandon C.Verified
Never had any problems with Undone and I’m always excited for their next new release!
Purchased item
UNDONE × SHIBUYA♡HACHI Pawfect Black
"Love the watch and I love the free watch pouch and printed case-back with t..."
David D.Verified
Outstanding! Simple and easy to navigate with excellent communication from the customer service team. Shipping was fast, especially for a custom watch and it arrived in perfect condition. Great packaging, too.
Purchased item
UNDONE × SHIBUYA♡HACHI Pawfect Classic
"It was a great experience! As a watch collector and dog lover, this was a g..."
Tor-øivind R.Verified
Same as previously answered question
Purchased item
UNDONE X POPEYE™ 95th Anniversary Members Edition
"The watch's minute hand was broken on arrival.
Have sent back for repair...."
Yee Fatt P.Verified
really bad experience with this purchase...
was shocked with the service provided...
this should be my last time of purchase...
Purchased item
UNDONE X POPEYE™ 95th Anniversary Limited Edition Boxset
"really bad experience with this purchase...
was shocked with the service pr..."
Claudia K.Verified
My Shibuya Hachi Watch took 12 days from ordering to completion, and shipping took 4 days. The wait was so worth it.
Purchased item
UNDONE × SHIBUYA♡HACHI Pawfect Classic
"Beautiful watch with great looking wrist band. Love my Shibuya Hachi Watch..."
Dimitrios L.Verified
e
Purchased item
UNDONE X POPEYE™ 95th Anniversary Members Edition
"Excellent !!"
Vishal J.Verified
had to pay the hidden customs fees when i got the watch delivered.
Purchased item
AquaLume Automatic
"Good watch a good quality but sadly i had to pay the customs fees when i go..."
David T.Verified
Nice choices
Purchased item
UNDONE × SHIBUYA♡HACHI Pawfect Classic
"Beautiful thank you"
Leonel Allan B.Verified
I paid $170+ for the import tax. Undone customer service is a joke.
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Watch is ok. But the shipping cost from import tax was totally uninformed."
Nicola Matteo G.Verified
Taken away the very dear expense for impost taxes that change substantially the actual value of the product for my pockets, Undone is producing very attractive watches and I'm happy with my purchases
Purchased item
Vintage Killy
"The tactile experience doesn't correspond to what I was expecting from the..."
Nicholas G.Verified
Excellent
Purchased item
Aquadeep Signal Black Automatic
"I'm a saturation diver and so far the watch has performed very well . The..."
Dean M.Verified
Very fast shipping!
Purchased item
Aquadeep - Signal Orange Automatic
"Nice watch. Even better since replacing the bezel insert with different the..."
Wayne L.Verified
Excellent
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Love the watch! Well done!"
Juan H.Verified
The Undone Team helped modify the delivery address and arrived at the right destination.
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"I am not rating this watch with 5 stars for 2 reasons:
- The accuracy of th..."
Ben B.Verified
I wanted to change my order just the next day, but customer support couldn't accept my request.
Purchased item
Basecamp Explorer
"I couldn't change my order even though I contacted Undone pretty much the f..."
Shao-yu C.Verified
Nice!
Purchased item
UNDONE X POPEYE™ "Blacksand" Automatic
"Nice watch ! !"
Bashir Z.Verified
Took a long time from day ordered to shipping day.
Purchased item
Aquadeep Signal Black Automatic
"Really like the microgramma bold extended font on the ring."
Shay L.Verified
Great experience!
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Great watch! Love the design and how it feels on my wrist"
Simone Andrea L.Verified
Easy going buy experience.
For the world wide customers, we need to keep in mind that VAT need to be given to border customs to release the watch.
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Delivery and packaging perfect as per information given.
Cool design and li..."
Billy Londoño L.Verified
Tuve un ligero contaré con la entrega por el código postal
Purchased item
Aquadeep Signal Black Automatic
"Un reloj con muy buena presencia, los materiales son contundentes ,el funci..."
M. Uzair N.Verified
The website was easy to use
Purchased item
Vintage Killy
"It was quite disappointing. It didn’t look as beautiful as it did in the pi..."
Kyle C.Verified
Had slight issue reaching customer service (phone not answering / email inbox full) but once I got in touch though IG I got quick response and they handled my issue perfectly.
Purchased item
Vintage Killy
"Watch arrived beautifully and just how I customized it. In the end, I prefe..."
Andrew L.Verified
Item arrived as described.
Purchased item
UNDONE LAB Kyoto Pullover Hoodie L size
"Nice quality and heft. Wish the inside was softer."
Christoph W.Verified
Great costumer service
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"The overall look and feel ist great. However, the strap needs to be longer..."
Adrian H.Verified
Great
Purchased item
Mr. Bones
"Love the watch"
Baltazar P.Verified
Everything was Ok , but it take almost two motos to te robe my Watch and I
I had to Ask for the status of the shipment two times because nobody told me anything
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Very Good Watch , strong and beatiful
Design"
Matthew B.Verified
Shipping took forever
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Nice watch, shipping not what i expected"
Salvador S.Verified
The period of shipment was to long
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Excelent piece of orology, color, materials & functions, except for the sil..."
Breanna H.Verified
Good
Purchased item
Vintage Killy
"Great gift"
Gonzalo I.Verified
You said you couldn't do anything?
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"striped bezel and small strap"
R I.Verified
Had to chase the delivery dates at all times
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"Accurate timing and lovely design"
Martin S.Verified
First time no complaints delivery was good
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"The strap could be a bit longer but otherwise great"
Juan Diego G.Verified
Fast, Food delivery.
Purchased item
Basecamp Classic Blue Automatic
"This watch is of excellent quality, and I loved almost everything about it...."
Mohamed A.Verified
Easy
Purchased item
UNDONE Lab Popeye Table Clock
"Heavy and good quality item"
Jinu N.Verified
Its my second undone purchase and im happy with it
Purchased item
UNDONE Lab Popeye Table Clock
"Beautifully piece and thanks to undone for making it happen"
Dan B.Verified
👍
Purchased item
UNDONE Lab Popeye Table Clock
"Awesome, better than spinach!"
Carlos V.Verified
the shipping took much longer than expected, and the estimated delivery time wasn’t met.
Purchased item
UNDONE × The Hokusai-kan Museum | The Wave Forward
"I liked the design of the watch. When I bought it, I based my decision on a..."
Edwin M.Verified
Muy buena!
Purchased item
Aquadeep Signal Black Automatic
"Me encanta este reloj!"
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