You advertised the strap as compatible with the iWatch Ultra, but that is not the case. The strap is too thin to fit that model. Upon receiving it, I immediately contacted you to request a return label and a refund. However, over three weeks have passed, and nothing has been resolved. Your customer service team has been unable to assist me in addressing this issue. It’s incredibly disappointing to see how difficult you make it to obtain a refund, especially when the product description was inaccurate.