After this item was delivered, and the faults were discovered, dealing with Palawan Outposts "customer service" is like pulling teeth. They never at any point gave the impression that they where going to refund my money or even that they were vaguely interested in helping as what limited correspondence I did receive included basic questions on how I was charging the saber (which wouldn't due to the battery being completely polorised). This company is to be Avoided at all costs.