Potentially great product ruined by cheap shipping and poor customer service. I spent $1,000 on a custom sign which arrived in a cheap cardboard box with multiple scratches and bends in the metal. I immediately notified Relxntless of the issue and requested a replacement, to which I received one email promise to replace the sign, followed by radio silence for a month and no replacement. Despite all of the glowing 5-Star reviews on the site about "great customer service" and Relxntless's own pledge "to produce and send a replacement at no charge" in the event of damage-in-shipment, when push came to shove, Relxntless did not stand behind its product or live up to its stated values. Apparently "relentlessness, discipline, determination, and strength" does not include honoring one's own word.