I placed an order for a size which didn't fit properly. Unfortunately, I tried the knee cap after 5 days of the return/exchange window closed (was travelling and hence, couldn't do so). Ankita, from Frido Support, was gracious enough to note my issue and gave me a corrective resolution with a return for a different size within 5 mins of reaching out. She also called to confirm that I should be rest assured that the issue was sorted. I recvd my exchanged knee support today & can't wait to try it