Order #LUMX251551
Dear Kevin,
Thank you again for your earlier support regarding my Lumaflex Body Pro unit. I want to clarify the situation clearly and fairly:
In your email dated [insert date of their message], you confirmed that I would receive a complete replacement unit and that I did not need to send back the old device. Based on that instruction, I responsibly discarded the defective device as it was non-functional and taking up space. I also provided the requested photos and video evid