Overall experience was fabulous including support online when I couldn't get my phone to connect via Bluetooth, issue was resolved very quickly.
The only downside was I didn't receive tracking info so I didn't know it was due for delivery when I was at work. Was able to contact the courier and arrange an alternative date.
Other than that, service was excellent and even the unboxing experience was exciting.
I really appreciate the tool kit that comes with the bike, and even a bottle of paint.