I had a really hard time with this company. I ordered 5 hand drawn charms, a case, backing and an extra heart charm. I paid $80 plus shipping. I never received an email stating that my proofs were ready. It took many days of emailing and going back forth with customer service, who told me I only ordered the backing and the case charm. This continued until I sent a email with my receipt for the 3rd time with it highlighted about the hand drawn charms. I also then asked for a refund. Miraculously