I ordered two shirts, one was delivered after a couple weeks, the other never showed. I reached out about a refund and they told me it would arrive soon. I still waited a couple weeks without receiving it and they said they could refund me 20% of what I paid, or I could cover the cost of shipping to return. I said I would pay to ship for my full refund as ultimately that would be the least money lost for me. Never heard back from customer service but then two new shirts showed up. I would prefer a full refund as the shirts are bad quality and the delay in receiving them made them unusable, as my baby grew too much to use them. Honestly, I wouldn’t have trusted putting my baby in them when she was smaller so it was all around a bad experience and a mistake to make this purchase.