I ordered a Urevo treadmill last year, and the remote stopped working. I contacted Urevo with my model number, and they sent me a replacement remote that does not work with my treadmill. I’ve reached out to support multiple times to return it, but each time they tell me I’ll receive a return label within 48 hours. It’s been two rounds of “48 hours,” and no label has ever been sent—just the same repeated promise.
Buyer beware: Despite advertising a 14-day return policy, Urevo does not honor it.