I received one email from customer service to confirm that the product was not the same as the original one I ordered. Which was helpful, in that it confirmed I wanted to return the item I received.
I have been asking for assistance to return the item and still haven't gotten a response. It's been almost a week and still no response.
Why bother with a chat bot on the website when it seems the messages don't seem to go through to Customer services. I emailed and still nothing.
Frustrating really