I will never deal with park2peak.com ever again. Here is why.
I reevaluated my interaction with park2peak.com and realized that when I was upset about when I saw the 18 day shipping on usps tracking (on the website it says 7 days) he offered me a suggestion. Which is ok. His weak suggestion was to refund my money, stop the transaction and for me to mail the box back on his dime and for me to find the slippers elsewhere. I felt this was putting me between a rock and a hard place. Wait 10 more days (already waited 7) for these slippers/save some money (which is not a rush for me) OR start looking again for them, which it was already hard to find, at the price I was looking for and relabel and mail the already shipped slippers back. To me this wasn’t a suggestion, this was a “well there will be most people that will wait or most that will mail it back, we just lose the shipping back to us”. Both of these put the responsibility back on the consumer.
I guess what set me off was their non chalant attitude about it and also saying “practice Aloha” at the end of his message. This was after I said I will be leaving a negative review for him on this transaction (due to the delayed shipping). I then called him on his fake aloha behavior from his email and over online chat. He decided to use Aloha , when we started this chat to further taunt me. I now realize Jay is the owner. He also shared he has a “practice aloha” sticker on the company truck. Which I guess is his badge of Aloha honor. That also did it for me.
What happened then was odd. He decided on his own to call me and left a message that he would be cancelling my order, refunding me, and saying he was going to reroute my package back to them. All of this Without asking me first. He told me this in a voicemail.
So I called him back, asked for Jay. Not only was he self righteous that he is trying his best to make me happy but he was also trying to take me in circles over and over to prove his point. Instead of just saying “hey, I’m sorry this all happened, what would you like us to do” he decided to continuously argue with me about his customer service, how he’s doing a good job, and how cannot make me happy. He basically was saying “you said this and you said that” and saying I was being aggressive when I am just stating what my assessment of his company’s policies / solutions are. Basically Straight out of the entitled and non-aloha textbook.
Aloha is best described to as this to me…
Embedded in the word Aloha is the Hawaiian word alo, which means face, and ha, which means breath. Ancient Polynesians believed that all people are connected and that mana (power) resides in the breath of life.
This was a not what the faceless website owner in Maine was trying to do. For him to tell me to “Practice aloha” in a review about them is an absolute joke.
I Live Aloha everyday(message me for more details) but my Aloha doesn’t mean I’m also a pushover. He needs to stop throwing Aloha around like he gets it.
The slippers arrived in 17 days. No box, just a plastic mailer with the slippers in them. Why would you mail Olukai slippers this way, I have no idea.
All in all, I will not ever be going back to park2peak.com . Heed my warning, they will not help you out, they will most likely give you attitude, and then give a weak suggestion that will be putting responsibility on you.
10/14- 11/14
17 days from order to arrival