My experience with LZO customer care has been nothing short of awesome!
I wanted to keep our first TBYB, but I wasn’t going to have the $ for like 2 weeks, they let me pay a small deposit, and I made a promise to pay after answering a few questions- like “name and contact info of closest family member not living w me”, I respect their due diligence 🙃 I paid on the agreed date, and I am so thankful they were willing to work with me bc this allowed me to get the full TBYB 15% discount, AND I was able to keep the carrier my son had his first uppie nap in 💚
Will continue to shop with LZO and have recommended them to many others recently!!