LZO is so helpful, informative, and fair. I will be shopping here as long as I’m buying babywearing gear and recommending to other moms. Allie the owner responds very quickly to inquires, even outside of business hours sometimes which is unexpected but appreciated. I had a unique situation that during shipping some deck stain spilled on my package and Allie was willing to work with me to make sure the product was not comprised from the odor. Fortunately it washed out no problem!