Erin S.Verified
broken product
Purchased item
Wireless Wall Sconces
"this has been a bad experience. i received a..."
Iluminating store reviewsSee product reviews
George K.Verified
Didn’t acknowledge my request to cancel. SUPER slow and then let the order ship.
Purchased item
Lantern™
"It’s fine. Yes, it illuminates, but it’s clea..."
Maura T.Verified
Ok
Purchased item
Cordless™ Lamp | Buy 1 Get 2 Free
"Just as listed. So easy and elegant. I move t..."
Nancy L.Verified
See my comments on very bad experience . I still have not receive my order paid on Jan 26
Purchased item
Wireless Fabric Wall Light (SET OF 2 + 2 BULBS FREE)
"Very bad experience. I still have not receive..."
Marjorie L.Verified
Order was promised promptly and took 1 month to arrive. Lamps don't stay charged. Unimpressed.
Purchased item
Bailey Table Lamp
"Order was promised promptly and took 1 month..."
Heather D.Verified
extremely slow response time and each time I need to wait another week for a new reply from customer services.
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Wrong lampshade was sent, have been emailing..."
Lea H.Verified
Terrible service. Ignoring my emails for a return label.
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Bewarr! Company ignores email for returns. Th..."
Lisa O.Verified
Excellent
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Excellent"
Jill C.Verified
They refuse to send me a return label - I think this company is a scam
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Poor quality and I’m still trying to return t..."
Danielle P.Verified
I ordered linen shades and white were sent without my permission. Now being told there will be a restocking fee top return an item I didn't want in the first place. Customer service response time is terrible. Not a happy customer.
Purchased item
Wireless Fabric Wall Light (2 Packs)
"This purchase has not been a good experience...."
Karen M.Verified
Won’t buy from again
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Poor packing, came in a box with nothing to s..."
Adam B.Verified
Bad
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Not all the parts were shipped - still waitin..."
Christine M.Verified
Good customer service as I was worried about the legitimacy when delivery was delayed. But no doubts were removed with the response from customer service team to assure me all in order. 👌
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Lovely quality & stylish"
Melinda L.Verified
Never received the lamp, ordered over a month ago.
Purchased item
Retro Fabric Cordless Table Lamp
"Never received the lamp."
Whitney S.Verified
Pictures are not real life
Purchased item
Wireless Fabric Wall Light (2 Packs)
"This item is not at all what is shown in the..."
Melanie P.Verified
A lot of marketing emails!
Purchased item
Retro Fabric Cordless Table Lamp
"Doesn't hold a charge for more than about 16-..."
Jayne S.Verified
Great company to shop from .
Purchased item
Cordless Wall Sconces (SET OF 2)
"Love these lights. So easy to make up . And c..."
Claire G.Verified
I can't tell you if we liked it or not as 5 weeks later the order still hasn't arrived. When I contacted Illuminating to check, it appears the order has been lost. Apparently it has been ordered again but who knows when, or if, it will turn up. We were not offered any compensation for the inconvenience. I had to ask and was told that they could offer me a 10% voucher for Illuminating. As I won't be ordering again, I have asked for a more appropriate discount to take the form of a partial refund, not a voucher which will involve me spending more money with the company!
Purchased item
Retro Fabric Cordless Table Lamp
"I can't tell you if we liked it or not as 5 w..."
Brianna L.Verified
Very unresponsive returns department.
Purchased item
Rechargeable Wireless Wall Light (2 Packs)
"The lights are so dim i need to return this p..."
Joseph Y.Verified
Good
Purchased item
LuminaSlim™
"Everything was excellent shipping time could..."
Brian S.Verified
Great
Purchased item
Wireless Wall Sconces
"Great"
Penelope C.Verified
efficient
Purchased item
Retro Fabric Cordless Table Lamp
"Delighted chic well made charges well nice li..."
Erin N.Verified
Long wait time to receive order, lack of response, putting off giving me a return label, hard returns.
Purchased item
Celine Wall Sconce
"I have been trying to return this for weeks n..."
Tiziano S.Verified
Wrong item was delivered. A replacement hasn't been sent yet
Purchased item
Bailey Table Lamp
"You sent the wrong finish"
Jonathan A.Verified
When I chose an item and then ordered it, it was incorrectly done.
Purchased item
Wireless Fabric Wall Light (2 Packs)
"I submitted an order back on 12/31/24, and ex..."
Eileen H.Verified
Received wrong items. Can’t get instructions to return. I have been robbed by this company and its 3rd payer distributor. This is fraud. I am a victim of theft.
Purchased item
Mini Luminaria™
"I am very frustrated, angry, and disappointed..."
Suzanne F.Verified
Easy website to move around in, clear photos and complete descriptions. Fast checkout.
Purchased item
Retro Fabric Cordless Table Lamp
"Bright light and long lasting light. It’s cur..."
Lora G.Verified
Never received order and did not get a refund
Purchased item
Retro Fabric Cordless Table Lamp
"Never received"
Tricia S.Verified
Terrible shipping
Purchased item
Cordless™
"Shipping took forever!!!! Ridiculous- kept sa..."
Jamie P.Verified
It's a scam. Please don't order from this company I've lost £80. I never received my item and I never got a response from their support email inquiring after my order. I sent more than one request. No update no response at all.
Purchased item
Retro Fabric Cordless Table Lamp
"This company is a scam. I ordered in December..."
Kelly M.Verified
TERRIBLE CUSTOMER SERVICE AND INSANE RETURNS POLICY
Purchased item
Retro Fabric Cordless Table Lamp
"BE CAREFUL!! customer service is appalling!..."
Hartaje T.Verified
I have been waiting over a month for my items. Very dissapointed with the shipping.
Purchased item
Round LED Wall Sconce Lamp with a Minimalist Design
"I ordered this item on Dec 29 and today is Fe..."
Nicole D.Verified
Never shipped the product. Have not refunded the money.
Purchased item
Novalty Floor Lamp
"I never received the products despite numerou..."
Barbara E.Verified
Still need credit for 2 lamps.
Purchased item
Standy™ Cordless Table Lamp
"Order came late so I sent it back and haven’t..."
Alison S.Verified
You cannot talk to anyone in person. This is deplorable customer service
Purchased item
Arrow™ Cordless Lamp
"It arrived broken for the second time. I woul..."
Zelie P.Verified
Fine
Purchased item
CordLume™
"Much smaller than I expected. In the pictures..."
Shelby P.Verified
Terrible service
Purchased item
Meridian Corner Lamp
"Not as described and they will not refund me..."
Mary F.Verified
Easy and mailed quickly.
Purchased item
Cordless™ Table Lamp
"Great for those little dark spaces, perks the..."
Annette H.Verified
Did have a good one
Purchased item
Wireless Fabric Wall Light (2 Packs)
"Been trying to return it. I have never got a..."
John C.Verified
Easy to shop
Purchased item
Bailey Table Lamp
"Bought a pair of these lights…first, the colo..."
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