I ordered a ring upgrade for my husband for our anniversary and the entire experience has been a disaster. My husband wears a size 10, which is what I ordered. The ring they sent was completely mis-sized and falling off his finger. When I reached out, they forced me to pay for return shipping plus an additional $60 exchange fee.
​When the "exchange" arrived, it was the exact same, oversized ring. They did absolutely nothing to fix the issue but happily pocketed the extra money. Because our vow r