Martha H.
Been waiting a month and still haven’t received my order
Purchased item
Cat Eye Cuties - 011 - Red Purr-fection
"Still waiting to receive my order.. emailed t..."
Candy Coat store reviewsSee product reviews
Louisa Cartwright C.
What’s the point if they don’t even dispatch send off my order, on Friday I’ve been waiting 3 weeks. Shocking!
Purchased item
Classic Gel Polish - Nº 009 - UV/LED Gel Nail Polish
"Don’t know what products like. Didn’t even re..."
Jayshree M.
Asked for order details and not had much back
Purchased item
Gel Babies® - Rachel - Nº 037
"Considering this is meant to be track48 it’s..."
Colette T.
Paid for 48 hour Royal Mail expedited delivery as needed for a wedding.
Item still hasn’t been sent 3 weeks on. Have chased up the company several times and no further forward.
Items still not received, contacted Royal Mail who confirmed they were never sent the items by candy coat and no refund issued despite this. Will need to log dispute with bank in the coming days.
Purchased item
Newbie Gel Polish Kit
"Never received my order despite numerous emai..."
Nicola Bailey-berry B.
Shipping is taking ages. I got a reply last week to an email I sent in January, 3 months to reply to an email is shocking.
Purchased item
Classic Gel Polish - Nº 061 - UV/LED Gel Nail Polish
"I haven't recieved the products yet even thou..."
Elizabeth A.
Not received my order and customer care team have not replied to my email. Royal mail tracking says they are still expecting my order
Purchased item
Gel Base Coat & Super Shiny Top Coat Duo 15ml
"Not received my order and customer care team..."
Yasmin G.
SHEIN delivers faster
Purchased item
Flash White - Studio White Gel Nail Paint 15ml
"."
Megan D.
My order says it’s been shipped 3 weeks ago but Royal Mail still hast received it. I’ve tried to
Email but no reply
Purchased item
Classic Gel Polish - Nº 024 - UV/LED Gel Nail Polish
"I ordered this 3 weeks ago and it hasn’t arri..."
Olivia S.
No communication, poor delivery. Paid extra for delivery too and I still haven’t received my parcel. Arent replying to my emails either. Poor customer service will not be purchasing from here again
Purchased item
Strawberry Cuticle Remover 100ml
"No contact from emails sent, still haven’t re..."
Leeanne D.
Order not received any updates on order tried to track but it unavailable almost £200 spent 8days and still heard nothing even though it says Royal Mail 48 postage
Purchased item
Gel Babies® - Suki - Nº 267
"Never received"
Claire M.
Has not arrived and no communication
Purchased item
Candy Stix Gel Nail Pen Kit - HEMA Free
"My goods have still not arrived over a week l..."
Jill G.
Brilliant, quick delivery. Always packaged lovely the products.
Purchased item
Candy Stix® Gel Nail Pen - Tanya - Nº 004
"Lovely pen and colour is lush
Thank you."
Maya E.
I never received my products and the customer service is shocking!!
Purchased item
Cuticle Pusher - (M)
"I never received the products!!"
Rhian G.
Bad customer care
Purchased item
Candy Stix Gel Nail Pen Kit - HEMA Free
"I had the complete wrong order sent to me and..."
Julie D.
Still waiting for my order! Do not order from them ! They will not deliver
Purchased item
Classic Rainbow Gel Nail Colour Box
"Still haven't received my order do not order..."
Erin T.
They marked my parcel as dispatched incorrectly despite paying extra for delivery then sent a completely incorrect shade
Purchased item
PRO Palette - Harlee - Nº 037
"I saw the nail polish on TikTok, I was lookin..."
Gemma S.
Terrible customer service.
Didn’t receive product and I am now being ignored.
Purchased item
Colour Xpress® Gel Nail Polish Kit - HEMA Free
"What awful customer service.
I was advised my..."
Jade B.
Can someone from customer service respond to me asap as only half my order has arrived!!! False advertising from candy coat.
Purchased item
PRO Palette Gel Polish - 12pc Mystery Box
"Received 8 gel polishes and 1 nail varnish -..."
Sarah D.
Easy to use
Purchased item
HEMA Free Foundation Base Coat 5ml
"I wont use any other products for prep and fi..."
Siân P.
Very late delivery on both subscription boxes, no care taken in the packaging. Not very easy to contact someone to discuss the delivery.
Purchased item
Monthly Gel Nail Polish Subscription
"I ordered this regularly 3 years ago, I have..."
Sophie B.
Wasn’t happy with my mystery gel order
Purchased item
Mystery Gel Nail Kit
"Clearly using this to get rid of left over st..."
Clare D.
I ordered this set weeks before I ordered some other items, yet the other items arrived within a couple of days and the first order arrived 3 weeks later… which I found really odd. Candy coat did not make any contact with me re all the colours to the set not being available although they were available as a set when I ordered them. Quality of the product is not good either.
Purchased item
Colour Xpress Set - 12pc
"I ordered this set to get several colours mis..."
Alice B.
Charged for a product that did not arrive. No communication from company. Disappointed.
Purchased item
HEMA Free Build-a-Nail® - BH057
"Bought this product and been charged for it b..."
L B.
One of the products I ordered was missing.
Purchased item
Candy Stix® Gel Nail Pen - Eva - Nº 253
"Gloopy & not easy to apply evenly. Might’ve j..."
Leanne C.
Selected a nail varnish & when it arrived was a completely different colour
Purchased item
Classic Gel Polish - Nº 1490
"States coral but arrived a UV pink"
Emily G.
Monthly subscription charges taken every month but no boxes received
Purchased item
Candy Coat - Monthly Gel Polish Subscription Auto renew
"Haven’t recieved a box in months, keep being..."
Kayleigh B.
shocking i never received my order
Purchased item
Monthly Gel Nail Polish Subscription
"I made my order back at the beginning of Augu..."
Laurie Y.
Customer service do not get back to you
Purchased item
Candy Coat - Monthly Gel Polish Subscription Auto renew
"Missing boxes and no way to cancel, still wai..."
Lisa I.
No customer service! Or should I say, no customer service when there is a problem!
Rather disappointed with the whole experience!
Purchased item
Candy Stix Gel Nail Pen Kit - HEMA Free
"Bought the starter set and was rather excited..."
Katherine A.
Terrible. Awful communication, don’t send me products they charge me for.
Purchased item
Candy Coat - Monthly Gel Polish Subscription Auto renew
"They keep charging me and never send me anyth..."
Nicola G.
Fraud !!! Never delivery parcels and continue to take money each month and ignore my emails requesting refunds even though i have cancelled subscription... DO NOT purchase from this company
Purchased item
Candy Coat - Monthly Gel Polish Subscription Auto renew
"How can i review when you just take my money..."
Poppy B.
Disgusting
Purchased item
Gel Polish - Monthly Subscription Auto renew
"Didn’t even receive the products. Same as the..."
Lauren C.
No response from customer service gel lamp missing from kit
Purchased item
Classic Newbie Gel Polish Kit
"Received everything but the gel lamp! Emailed..."
Amanda G.
Customer service wasn’t very helpful.
Purchased item
Magic Nail Mat
"It never arrived. I sent an email to query it..."
Gwen T.
Lovely variety of products, at reasonable prices.
Purchased item
Brush On Nail Glue
"Easy to use and holds the nails so well."
Hattie T.
Nice and easy
Purchased item
Monthly Gel Nail Polish Subscription
"Amazing colours, and love the packaging ❤️def..."
Stevie M.
Easy to navigate
Purchased item
Gel Babies® - Nº 440
"Colour is true to online"
Millsap F.
Easy and fast to place the orders
Purchased item
Super Strength ∙ Nail Strengthener
"The nail strengthen product is ok and will ma..."
Cheryl B.
Parcel delivered late and product empty
Purchased item
Candy Stix® Gel Nail Pen - Harlee - Nº 099
"Pen seems to be empty no colour coming throug..."
Karen M.
Poor customer service
Purchased item
Reds, Pinks & Nudes Candy Stix Gel Nail Pen Set 12pc
"I ordered the rainbow sticks but I got the nu..."
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