I have liked the experience ( still not finished yet - as I am still expecting 2 exchanged items - so I will have to see if the sizing is better this time)because, despite there being big problems with the sizing of the 3 products I ordered, Kanine.com did their best to sort it out. I am still expecting 2 of the exchanged items ( wrong sizes) so hopefully I wont have to exchange them for the 2nd time.