I am very disappointed with the hair I received. What was advertised and what I actually got are two completely different things. The hair is of poor quality — thin and does not match the description or photos shown online.
When I raised the issue, instead of taking responsibility, the company told me that I must pay for the courier if I want to return or exchange the item — even though they are the ones at fault for sending a poor-quality product. This is completely unfair and u