i was pretty excited to get one of these blankets. thought it'd be a game-changer in terms of bed stress post-mess-making and all that. order is still sitting somewhere in the dispatch facility a full month later and support bot on email sends empty reassurances, when what i need is for "the company to contact the dispatcher" directly and advocate for my order. not only that, but i ordered love-blanket on recommendation from my friend, and THEIR blanket is slowly losing efficacy half a yearlater