The blanket itself is fantastic! I wish I had ordered larger sizes, but I’m happy overall because my boyfriend and I each have one at our respective places, which helps keep our beds dry. However, the customer service experience left a lot to be desired. I discovered this company through Instagram and later realized there’s a more popular company with the same name that this one seems to mimic. There was a significant delay in processing and shipping my order. When I reached out to customer service, I received a response starting with “heyyyyyyy,” which felt highly unprofessional. This raised red flags for me, and I also found that the company operates out of the country, with shipping that was untrackable for weeks.
I would recommend the blanket itself but suggest purchasing from a more reliable company. To improve, this business should adopt more professional communication (e.g., starting emails with “Hello” instead of “heyyyyyyy”) and consider using reputable shipping carriers like FedEx, UPS, or USPS. The overall experience gave off bad vibes, which could easily be avoided with better customer service and shipping practices.