I ordered this specific bag, but instead, you sent me a cheaper version and then tried to convince me that it was the same one. This is completely unacceptable—I feel deceived and taken advantage of. Not only was I ripped off, but you also attempted to gaslight me into believing there was no difference.
To make matters worse, I have been a loyal customer, having purchased four leather bags from you in the past. Given my history with your company, I expected much better treatment and integrity