I have to phone up with my orders, as I am not out and about like I use to be. I phone and ask, what I want, or what do you think I should use for this, and I always get a honest answer, and its here the next day usually. Great Service., Great wool, all done over the phone, for as long as it takes, there is No rush, you can take your time, ak questions, get honest answers, and a friendly voice. I wouldn't go anywhere else for my wool, needles ,hooks or whatever.