I’ve been a loyal Crybaby customer, but my recent order was missing an item. Despite emailing, texting, and messaging on social media, responses took days. I repeatedly asked for store credit, but a refund was sent to an old card I can’t access. By the time they replied, the dress was sold out and they refused to issue credit or send the item. This experience was frustrating as a former supporter of the brand, and I hope Crybaby improves its communication and customer service in the future.