I bought two items to try during a sale. The website said I qualified for free shipping but charged me shipping. I emailed about it but was sent an auto reply that I did not actually qualify for free shipping. I emailed and procured return authorization 1. received an email that I needed to do the process again because of a glitch in the system, did it again, used both codes to send back items ($20 shipping). Have never received a refund or communication a month later.