The bag looks nice in the pictures. Unfortunately, my order from Jan 17th has still not been fulfilled, today is Feb 13th. I received the wrong bag on Jan 28th. Since it's arrival, I have been working with customer service to get the bag I ordered. It took about two weeks of back and forth messaging for them to "say" they would send me the correct order. The last message I received, on Feb 9th, stated they approved sending me the correct bag and a tracking number would be sent shortly. As of this review I still don't have a tracking number. I have received multiple emails to rate my order, so that's it so far.