After USPS mis-delivered my order, I emailed MyPetMoment and got a response in less than 24 hours. They were wonderful, so empathetic and helpful. I was reassured that that they’d that, if my order cannot be located and redelivered to me, they would send me a replacement tee shirt. I emailed them the following day because the post office had found my shirt and delivered it to me after all. I was astonished that they actually replied saying how glad they were to know that I had my shirt.