Danny L.Verified
this company lacks providing customer essential parts for their scooters in a timely manner
Purchased item
Postage or Price Difference
"I am disappointment and growing frustration r..."
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Holly B.Verified
I have reached out to customer service and have not heard anything back.
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Postage or Price Difference
"Since receiving our scooter my son only used..."
Michael L.Verified
Great all around service
Purchased item
Ausom DT2 Pro Electric Scooter
"Very nice scooter and excellent customer serv..."
Justin B.Verified
Shopping was super easy. Shipping was fast!
Purchased item
Ausom Gosoul 2 Electric Scooter
"The biggest gripe that i have is the brakes a..."
Jose A.Verified
Timely delivery. No complications. Nuff said.
Purchased item
Ausom K20 Pro (Laluz 2 Pro) Dual Motor E-Scooter
"Had started off with a couple of entry models..."
Gary F.Verified
I was unable to properly communicate with the customer service person. His English was terrible. I then emailed several times. They asked for photos of something that is not something that can be photographed. They then asked me to do tests and said it was running fine. I then had to pay for the parts to repair the scooter.
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Postage or Price Difference
"While cruising the power is intermittent. It..."
Sean J.Verified
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Purchased item
Ausom Branded Handlebar Bag
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Guillaume O.Verified
The only thing is the price in USD$ quite hefty for canadian customer
Purchased item
Ausom 48V Electric Scooters Charger
"Good expérience, Fast shipping and the item i..."
David B.Verified
It was very easy to shop for and purchase the system. It arrived in less than a week, which we were also pleased with.
Purchased item
Ausom L2 Max Dual Motor E-scooter
"We initially purchased one of these scooters..."
Pete H.Verified
Fast shipping & great machine, took it camping this weekend.
Purchased item
Ausom DT2 Pro Electric Scooter
"Really happy with it! Love the speed and how..."
Douglas S.Verified
Good customer service. I called before buying a d someone always answered the phone.
Purchased item
Ausom L2 Max Dual Motor E-scooter
"Great scooter. My son loves it."
Jennifer M.Verified
Great addition
Purchased item
Ausom K20 Pro (Laluz 2 Pro) Dual Motor E-Scooter
"Rides great"
Teagan U.Verified
everything was good
Purchased item
Ausom Gosoul 2 Pro Dual Motor E-Scooter
"its exactly as advertised"
Colby S.Verified
I wasted $1600 on 2 scooters. So my experience was not enjoyable .
Purchased item
Postage or Price Difference
"Battery life is a joke. Drains quickly. Have..."
Jeremy W.Verified
Customer support does not reply to emails of their own given official support email address.
Purchased item
Ausom DT2 Pro Electric Scooter
"My e-scooter came with a faulty charger. The..."
Stephanie E.Verified
Customer service did respond to my question about ship date fairly quickly. I wish the item had been listed as a pre-order so we knew what to expect.
Purchased item
Ausom L2 Max Series Motor (Include Tire)
"Dock of a star is for shipping, not the produ..."
James D.Verified
So far, so good
Purchased item
Ausom L2 Max Dual Motor E-scooter
"So far, so good"
Michael P.Verified
I ordered an extra charger over two weeks ago and it still hasn't shipped.
Purchased item
Postage or Price Difference
"I was very disappointed that it has a speed l..."
Michael P.Verified
Easy
Purchased item
Ausom DT2 Pro Electric Scooter
"Great scooter. Lots of menu options to enhanc..."
Antoniy N.Verified
Изнудват наследници с доктора с имоти в София ...ей тия в Американското посолство Р. България ....по квартали ...Не плащам на агенти ....мутри
Purchased item
Postage or Price Difference
"Не доставяш стоката в България и си остава в..."
Francis C.Verified
I need to be called by someone in customer service
Purchased item
Postage or Price Difference
"I lost some screws that were too loose when t..."
Cali W.Verified
I emailed customer service a while back and still have yet to hear back
Purchased item
Ausom L2 Max Dual Motor E-scooter
"Everything about it is great. It came with no..."
Mike C.Verified
Smooth and issue free 👍
Purchased item
Ausom L2 Max Dual Motor E-scooter
"Great scooter and it exceeded my expectations..."
Ashley C.Verified
It was easy to purchase and navigate the website and shipping was fast!
Purchased item
Postage or Price Difference
"While my son loves the e-scooter, it arrived..."
Donald M.Verified
I liked the communication when the order shipped
Purchased item
Postage or Price Difference
"The range is not what I expected. We live on..."
Owen G.Verified
All positive experiences with this company
Purchased item
Ausom DT2 Pro Electric Scooter
"Fast delivery and great product!"
Angel H.Verified
Quick awesome love them
Purchased item
Ausom K20 Pro (Laluz 2 Pro) Dual Motor E-Scooter
"250lbs+ and this things pulls like crazy dual..."
Rolando D.Verified
Missing screws
Purchased item
Ausom Gosoul 2 Electric Scooter (L1 Upgrade)
"The only problem i had was a couple missing s..."
Jose P.Verified
Fast shipping
Purchased item
Ausom DT2 Pro Electric Scooter
"Super easy to assemble. Great build quality a..."
Jeremy C.Verified
Easy ordering and fast shipping
Purchased item
Ausom K20 Pro (Laluz 2 Pro) Dual Motor E-Scooter
"Easy set up, very responsive throttle, plenty..."
Colin A.Verified
Easy to navigate website, purchase went smooth, arrived on time, no shipping damage.
Purchased item
Ausom DT2 Pro Electric Scooter
"Whole process went smooth, scooter has been f..."
Dean O.Verified
Good
Purchased item
Ausom K20 Pro (Laluz 2 Pro) Dual Motor E-Scooter
"Very good scooter, after 50 miles everything..."
Jacob C.Verified
Came quick, and is quick!
Purchased item
Ausom DT2 Pro Electric Scooter
"Scooters great. Handles some hills and bumps..."
Christopher M.Verified
The moisture packet came open during shipping and I was cleaning up beads out of my garage for a week.
Purchased item
Postage or Price Difference
"It’s def awesome but here is the stuff I don’..."
Dan W.Verified
I ordered a seat at the same time I ordered my scooter. Still haven't gotten the seat 2 weeks after receiving the scooter. Customer service interaction sucks, claims the seats are out of stock yet I wasn't told this til after reaching out with a couple emails asking about it.
Purchased item
Postage or Price Difference
"The claim of 70 miles on a charge is laughabl..."
Michael R.Verified
Everything arrived as stated. In good time as well.
Purchased item
Ausom DT2 Pro Electric Scooter
"Price for power and build this is the best sc..."
Jeff D.Verified
The company does what they say and fast shipping got the scooter in 4nor 5 days
Purchased item
Ausom DT2 Pro Electric Scooter
"My DT2 Pro is so fun to ride! Highly recommen..."
Jennifer B.Verified
Ausom shipped it so fast I got it 4 weeks before Father’s Day. Everything they claimed, I’ve found to be true. I trust this company and the scooter is built solid.
Purchased item
Ausom F1 Max Electric Scooter
"The most amazing Father’s Day gift! Got it so..."
Evans B.Verified
Delivery experience was a bit bothersome because it got stuck in California for a bit.
Purchased item
Ausom DT2 Pro Electric Scooter
"I only had it for a about a week(50 miles on..."
Theodore Q.Verified
Not a very good shipping experience with any of the things I've ordered off the website. Its been almost 3 weeks and I haven't received 2 things I ordered on the same day as my scooter which I received 2 weeks ago. Although the extra charger was out of stock. The portable bike pump has been in transit for almost 3 weeks.
Purchased item
Ausom DT2 Pro Electric Scooter
"Great scooter, it does go down farely quick w..."
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