Mandy B.
Very professional & walked the extra mile
Purchased item
Zola 3 Seater - POS Single Arm Left
"Beautiful & comfy"
Zorora Sofas store reviewsSee product reviews
Muaaz D.
I am deeply disappointed with the poor customer service I have experienced. The couches were delivered with multiple defects, including a tear, visible stitching on 4/5 modules, and piling. I reported these issues immediately, but my query remains unresolved. Despite contacting both the Woodstock and Krammaville branches to escalate the matter, the customer support team took weeks to respond.
Although arrangements were made to have the units repaired, no one has followed up to confirm when the repair will take place. I have provided my availability for the courier company to pick up the couches on multiple occasions, yet there has been no progress. To make matters worse, I am still waiting for someone to reply to my email.
Considering the state of the couches upon delivery, it honestly feels like I was sent a second-hand product. This is completely unacceptable, especially after paying over R20,000. Based on this experience, I cannot recommend Zorora to anyone.
Purchased item
Zola 1 Seater
"I am deeply disappointed with the poor custom..."
Ilana B.
Very efficient, good communication and very accommodating. We got sent samples of colours for free and had a salesman help us via WhatsApp for personalised questions and advice.
Purchased item
Care Kit - Drawstring Bag FibreGuard (Stock)
"Very handy care kit and beautiful couch."
Stephan M.
Great explanation of the differences in the range and benefits of various options available
Purchased item
Zola 2 Seater
"Staff were super helpful and delivery seamles..."
Neo M.
Satisfied with the service , good product
Purchased item
Zuva Ottoman
"Delivery and turnaround time was on point
So..."
Harry R.
Great communication, professional sales team offering all the information and options.
Purchased item
Lira Luxe 3 Seater
"Professional team, great service and to top i..."
Moira G.
Done now
Purchased item
Slipcover for your Zola 1 Seater *
"Simple, classy and on time!"
Cindy A.
Easy & quick!
Purchased item
Lira Luxe 2 Seater
"Looks awesome, thank you!"
Lynnette A.
The team was very helpful and made our shopping experience most enjoyable! 5 stars ✨ to Zorora Table Bay Mall CT
Purchased item
Work From Here Table - Narrow (Stock) In-Store Only
"Love the side tables . Will send pic once the..."
Katlego R.
Nadia was very sweet and quiet helpful, I’m giving her a 5 star for that. Thanks you Nadia.
Purchased item
Zuva 3 Seater
"Great sofa, I highly recommend it. Delivery w..."
Lady Z.
The service was impeccable and the couch is stunning and genuinely beautiful and workable
Purchased item
Slipcover for your Lira Luxe L Shape Variations *
"Quick and efficient work and the service was..."
William D.
Excellent and effecient service from start to finish
Purchased item
Zola 1 Seater
"The zola is everything we expected it to be!..."
Selina R.
Great. Moses was an awesome help.
Purchased item
Zola 3 Seater - POS No Arms
"The sofas look absolutely stunning and are in..."
Bev L.
I had to send a few emails as the person I originally dealt with went on leave but once I had the right contact, it all went smoothly.
Purchased item
Lira Slipcover L Shape - POS *
"I didn't realise that the colour was green un..."
Izak V.
Response time needs to improve
Purchased item
Lira Slipcover Loveseat - POS *
"I like the product but the response time with..."
Robert G.
From the showroom to the team the whole experience was amazing. Great service and will definitely recommend Zorora
Purchased item
Zola Square Ottoman
"great service and experience"
Zorora Sofas store reviewsVisit store