HORRIBLE experience! We received the canvas without a frame. A customer relations specialist confirmed the mistake and promised to ship/deliver a new one by Friday when I needed it as a gift or money would be refunded. I didn’t get an email response on Thursday or the canvas by Friday, and Saturday, I was told, “well, it did get to you on Saturday, so if you don’t want it, return both at your own cost for refund.” Also told, “No further correspondence until the item has been returned to us.”