Absolutely impressive how consistently inefficient this experience was. I emailed immediately after placing my order to make a simple change, and it only took three full days to get a response just in time to be told the items had already shipped. Even better, when I called the shipper with the tracking number, they confirmed the package hadn’t even been picked up yet, so the delay was clearly not on the carrier.
The solution offered was equally outstanding: print a return label, send it back,