Josh J.
Poor customer service and lengthy lead time, I would not buy from Jacked Up Fitness again nor would I recommend them to anyone.
Purchased item
Power Rack PRO All-Inclusive Home Gym
"I gave a lower rating due to customer service..."
Jacked Up Brands store reviewsSee product reviews
Reginald F.
Great equipment just took way too long maybe it wasn’t their fault because of the tariffs
Purchased item
Power Rack PRO All-Inclusive Home Gym
"."
Thao T.
I had high hopes for this brand and was genuinely excited about the machine I ordered. From the very beginning, my experience seemed promising, especially after I had the opportunity to chat with the friendly owner. Despite it being after regular business hours, he took the time to assist me with completing my order, which left a positive impression on me.
However, after that initial excitement, my experience took a downturn. The first issue arose with customer service. Their responsiveness to
Purchased item
Power Rack PRO All-Inclusive Home Gym
"I had high hopes for this brand and was genui..."
Samuel D.
Great
Purchased item
Power Rack PRO All-Inclusive Home Gym
"Can do everything and workout every part of y..."
Thomas P.
Crap
Purchased item
Power Rack PRO All-Inclusive Home Gym
"This shipping crap i got my pro number and it..."
Shannon M.
Still yet to be completed as promised.
Purchased item
Power Rack PRO All-Inclusive Home Gym
"We have waited for a full 6 weeks for this gy..."
Kevin B.
It has everything I need.
Purchased item
Professional Assembly Service
"Installation and assembly went well. The inst..."
Leland W.
Loved the look, was referred by a friend who also loves their purchase.
Purchased item
Power Rack PLATE All-In-One Home Gym
"Easy assembly, instructions were clear and pr..."
Bruce L.
Been waiting over 3 weeks now. Still do NOT have it.
Purchased item
Power Rack PLATE All-In-One Home Gym
"Still hasn't arrived yet! The delivery compa..."
Travis W.
Lack of follow up on bad experience
Purchased item
Jacked Up Power Rack PLATE All-Inclusive Functional Trainer Cable Crossover Cage Home Gym w/ Smith Machine
"It's been months since I placed an order for..."
Lance B.
Easy to order, and company followed up with me on my questions.
Purchased item
Rubber Bumper Plates - Bundle Version
"Just set up gym, first workout today. Going t..."
Danielle B.
The website and ordering was the only easy part of this entire process. Product sucks, website and shopping for it easy.
Purchased item
Power Rack PLATE All-Inclusive Home Gym
"I would love to give photos of a completely s..."
Justin P.
Very quick took about 10 days
Purchased item
Power Rack PLATE All-In-One Home Gym
"It does take a long time to put together but..."
Matt S.
Great unit!
Purchased item
Rubber Bumper Plates - Bundle Version
"Great experience with the unit so far and gre..."
Frank S.
Easy and quick
Purchased item
Belt Squat / Multi-Function Platform
"Well built. But it’s slippery. The diamond pa..."
Ace D.
Really cool machine
Purchased item
Rubber Bumper Plates - Bundle Version
"Did the workout 1 on the app a day ago and no..."
Russell N.
seamless
Purchased item
Power Rack PLATE All-Inclusive Home Gym
"all good, Max very helpful"
Jesus A.
Perfect
Purchased item
Rubber Bumper Plates - Bundle Version
"It’s a dream come true love it really smooth..."
Catherine L.
terrible customer service called numerous times and no response
Purchased item
Rubber Bumper Plates - Bundle Version
"have not even received our product
Plus, what..."
Tommy W.
Still waiting. Advertised shipping is between 4-6 weeks. It’s almost doubled that and still no gym.
Purchased item
Rubber Bumper Plates - Bundle Version
"Have not received the gym yet. The company wi..."
Eric C.
Misrepresented delivery time. Communication is very difficult. Often takes two three days to hear back after and additional follow up
Purchased item
Rubber Bumper Plates - Bundle Version
"Still don’t have them"
Jay S.
Shopping was fine, but have yet to receive the product.
Purchased item
Rubber Bumper Plates - Bundle Version
"I keep getting the run around on when it's go..."
Abel M.
My shopping experience with you guys have been great. I had a lot of questions and your team was very helpful. Very knowledgeable with my selection I made when you guys sell new accessories. I see them online. I’m quick to buy it and I ask a lot of questions. You guys have been amazing. I’m a big supporter And I spread the word to all my friends and family just help recover from an injury
Purchased item
Belt Squat / Multi-Function Platform
"First of all, let me say this thank you jacke..."
Randy R.
Love it
Purchased item
Power Rack PLATE All-Inclusive Home Gym
"Great product quality rack. Waited longer to..."
Hope W.
It was easy, the waiting may have been the hardest.
Purchased item
Rubber Bumper Plates - Bundle Version
"Just got it assembled, and we are excited to..."
Laura S.
We ordered the Pro. Took a good bit of time to arrive and email communication from JUB is slow and could be better. The equipment is sturdy and nice but there are little to no groups or instructions on how to use each item so if you're new to fitness, just know you are gonna be on your own to figure things out. We are hopeful the app videos will help explain some of it when we finally get a response on resending the link to get started on it. Great product, poor support.
Purchased item
Rubber Bumper Plates - Bundle Version
"These look great and handle well. I just wis..."
Andrew P.
Complete disaster. Everything was coordinated poorly communication was completely nonexistent.
Purchased item
Rubber Bumper Plates - Bundle Version
"I canceled the order. The communication was v..."
Frank R.
5 star product
Purchased item
Professional Assembly Service
"Great full body exercise machine, excellent c..."
James T.
Overall a great experience. Some items become backordered and there's no status or follow-up which is frustrating.
Purchased item
Bench + Attachment Bundle
"The Power rack pro is amazing and this bench..."
Henry F.
Great customer service
Purchased item
260LB Olympic Rubber Bumper Weight Plates
"Was delivered damaged to us and told them we..."
Michael R.
My items was on back order, anytime I Emailed, they got back to me about the process
Purchased item
260LB Olympic Rubber Bumper Weight Plates
"Just assembled 5 minutes , guy did a wonderfu..."
Bill A.
Great service!
Purchased item
Rubber Bumper Plates - Bundle Version
"Really loving my power rack so far. Never hav..."
Heather H.
Great experience, quick shipping
Purchased item
Professional Assembly Service
"Great assembly, very professional"
Daniel H.
So far so good
Purchased item
Rubber Bumper Plates - Bundle Version
"Great machine so far.. with all the attachmen..."
John W.
Easy purchase, great prices. Good communication regarding order and shipping. Shipping was timely.
Purchased item
Jacked Up Power Rack Squat Cage Home Gym
"Very pleased with this purchase. It is every..."
Ben C.
Great no problems
Purchased item
Power Rack PLATE All-Inclusive Home Gym
"Amazing machine I love how it has just about..."
William Z.
Emails ignored. Still waiting on order from over a month ago.
Purchased item
Bench - Leg Curl Attachment
"Still waiting for the full rack. Ordered over..."
Todd E.
-
Purchased item
Weight Extender Pin
"-"
Michael M.
Customer service and showroom where great
Purchased item
260LB Olympic Rubber Bumper Weight Plates
"Amazing equipment."
Joshua H.
Simple, reasonable prices
Purchased item
Bench - Leg Curl Attachment
"Completed my home gym."
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