One of the sterling silver initial rings I received was deeply scratched. The other sterling initial ring isn't stamped 925 anywhere on the ring. In my opinion, they've got a quality control issue. The customer service I received felt more like AI/bot response rather than an actual person. Maybe a bot response would have been more personable, because whoever answered my email really did not care.
I was given a $35 gift certificate for the issues, but I doubt I'll use it based on this experience.