I had a really disappointing experience with this store. I purchased an item that, upon arrival, I immediately realized was the wrong size. I never wore it and initiated a return right away, relying on the clear “free returns” messaging on their website.
Only after sending the item back did I find out that it was supposedly “non-returnable,” which directly contradicts what was advertised upfront. Instead of shipping the item back to me or working toward a resolution, you kept item and money.