I'm incredibly frustrated with this company. I received a necklace that was broken, and the customer service was unhelpful. They refused to replace the item or offer a refund, stating they don't cover broken items.
The packaging was undamaged, so the necklace was clearly broken before shipping. They suggested I contact Royal Mail, but that's impossible since the damage occurred before it left their possession. I paid full price and for shipping protection, which now seems useless.