It was okay with the customer service, but not the product I ordered. I am into natural scents, and when I detect something that smells a bit chemical, it puts me off. When I received my order, I smelled it, and it was not really to my liking. I ordered it because you said it is made with natural essential oils, but having many years of experience with other organic and natural brands, I know exactly what I want. But anyway, thanks, Lily, for your assistance.