I LOVE the product when we finally got it!
For a while there, I thought that your business was a scam because of how long it took to ship, and if you read the reviews, they all say the same thing. This could all be avoided if you put more information in your shipping Shopify page explaining that the item is coming from out of the country And letting them know how long it will take. I got an email that said it was shipped but ups said they hadn't gotten it yet. Very confusing.