My overall experience with Trip Machine was disappointing. While the product design itself is good and the bag fits the bike nicely, the customer service did not match the premium pricing of the product.
Mohit initially responded quickly and was polite, asking for photos/videos and assuring me he would look into the issues I raised. However, after that, nothing was actually done to resolve the problem. Communication became a cycle of reassuring messages without any real follow-up or solution be