Hector Z.
Still have not gotten my order. Stuck somewhere pending delivery. If it’s not kept cold, it’s probably spoiled by now.
Purchased item
S'mores Dubai Chocolate Bar
"Terrible experience. I have yet to receive m..."
Palm Bites® store reviewsSee product reviews
Aamna A.
My order took quite a long time to arrive, but I think it was because it was shipping to the US and got held up at a customs facility.
Purchased item
Palestinian Medjool Dates 🇵🇸
"The dates are absolutely delicious. Super moi..."
Jake B.
Easy and enjoyable
Purchased item
Nut Butter | Variety Box
"Great way to entry dates!"
Bobby S.
Will never buy any of their product
Purchased item
(NEW!) Dubai Chocolate Jar - Pistachio
"I ordered a Knafeh Pistachio spread and a Dub..."
Jesse M.
shipment is being held at customs and cannot proceed with delivery until the necessary clearance procedures are completed.
This hold-up typically occurs due to missing or incorrect documentation, unpaid duties or taxes, the need for further inspection, or issues with the contents of the package such as restricted or prohibited items.
Customs authorities may require additional information or action from the sender, recipient, or a customs broker to resolve the issue.
The delay can last from a
Purchased item
Blue Cotton Candy Chocolate Bar
"shipment is being held at customs and cannot..."
Rami A.
X
Purchased item
Knafeh | Variety Box
"X"
Camilla D.
Well packed, high quality products
Purchased item
Organic Tunisian Pitted Deglet Noor Dates 🇹🇳
"These dates are tender and delicious!"
Deborah A E.
My only complaint is that you used Fed Ex, who kept my order at their customs department for a very long time and hence, caused melting of my chocolate bars.
Purchased item
Decadent Spread Variety Pack
"The pistachio butter is quite yummy. My son..."
Adam A.
Never showed up
Purchased item
Imperfect Dubai Chocolate Bars
"They never showed up.
Fix your fucking dogsh..."
Bonnie N.
Order was never received
Purchased item
Labubu Dubai Pistachio Knafeh Chocolate
"Order never received"
Samiel W.
Great customer service.
Purchased item
Dubai Chocolate Bars Bundle (4 bars)
"Chocolate did arrive melted, however they gav..."
Amanda E.
I had to throw everything away. Completely melted and the chocolate and fillings were ruined.
Purchased item
Pistachio Dubai Chocolate Bar
"Everything in the package was entirely melted..."
Fadi K.
Purchase arrived very quickly even before expected
Purchased item
Palestinian Medjool Dates 🇵🇸
"It was super excellent Madjoul with fantastic..."
Ssu-ying C.
Package was very good, efficient shipping and responsive to client’s question!
Purchased item
Knafeh Pistachio Spread
"It was very delicious"
Joan T.
It was great
Purchased item
Two Bite | Pistachio Chocolate Dates
"We love them"
Brian G.
Asked for my money back because I haven't received my order and was refused.
Purchased item
Cotton Candy Dubai Chocolate Bar (Knafeh)
"Ordered 15 days ago and haven't received it...."
Leila N.
I received my order in one day and the box included multiple ice packs to keep the 15 packages items fresh!
Purchased item
Protein | Energy Balls
"I really enjoyed these energy balls. They are..."
Jody V.
Packed well!
Purchased item
Imperfect Dubai Chocolate Bars
"Very nice!"
Nichol H.
Still haven't received the package.
Purchased item
The Ultimate Variety Pack
"I had to give it one star because my recipien..."
Jeffery M.
I don’t have my order and it’s been 3 weeks past the delivery date
Purchased item
Pistachio Dubai Chocolate Bar
"I still don’t have my order and it’s been ove..."
Susan S.
Item said it was shipped it was not.
Purchased item
Labubu Dubai Pistachio Knafeh Chocolate
"Said it was shipped. It was not ruined my dau..."
Lizbeth O.
It was easy to navigate
Purchased item
Pistachio Dubai Chocolate Bar
"I'm sorry I can't properly rate. I ordered th..."
Yeonwoo C.
not delivered
Purchased item
Pistachio Dubai Chocolate Bars Trio (3 bars)
"did not arrive and am stilling waiting for th..."
Brandon O.
Was asked for a survey but my order hasnt yet arrived
Purchased item
Peanut Butter Dubai Chocolate Bar
"Still havent received it"
Amey G.
Shopping for the items was easy... too bad they never arrived.
Purchased item
Imperfect Dubai Chocolate Bars
"I can't offer stars, as the item never arrive..."
Tara H.
Fast delivery
Purchased item
Shipping Protection
"The best chocolate bar I’ve ever had. It didn..."
Alisha G.
Bad costumer service over all.
Purchased item
Red Velvet Macarons
"Very dry"
John C.
Never received my items
Purchased item
Peanut Butter Dubai Chocolate Bar
"I never got it"
Paul D.
No response or delivery
Purchased item
(NEW!) Mango Blast Chocolate Bar
"I have not received any reply or information..."
Lloyd B.
Easy service
Purchased item
Pistachio Dubai Chocolate Bar
"Very tasty bars!"
Charice C.
Easy
Purchased item
Rice Krispies Chocolate Bar
"Really good"
Molly S.
My order never came.
Purchased item
Rice Krispies Chocolate Bar
"There’s nothing to rate, because I ordered an..."
Olga M.
Issues with order wait time
Purchased item
Pistachio Dubai Chocolate Bars Trio (3 bars)
"I have not got my order even yet it’s been al..."
Amanda B.
Very good.
Purchased item
The Ultimate Variety Pack
"These were delicious!"
Camelia S.
3 weeks from ordering, no order. Reached out to them, was assured they will ship next day, still nothing. Received an email few days after I ordered, to rejoice, my order was shipped. When tracked- no way, the label was created, the order was never shipped. And 3 weeks later, still with the producer. No comment… Would definitely not recommend.
Purchased item
Tajin Flavoured Date Strips
"Would like to give it more stars… after 3 wee..."
Sean A.
Took a long time to come and get any updates and currently have 2 more orders and hope they come faster.
Purchased item
Labubu Dubai Pistachio Knafeh Chocolate
"Took a long time to come but I understand it’..."
Kathi D.
Arrived quickly and in excellent condition!
Purchased item
Imperfect Dubai Chocolate Bars
"Delicious candy, we all loved it!"
Bibs M.
Took month to ship. I received a melted mess.
Purchased item
Pink Cotton Candy Chocolate Bar
"Took nearly one month to ship. Poorly package..."
Marie H.
Ordered on 9/12/25. Never received my order. I wrote back, but was told it was a Fed Ex/US FDA problem. My credit card was charged. I have given up and will eat the cost of my purchase. Will not purchase from Palm again.
Purchased item
Dates, Nuts & Hot Honey 🌶
"I never received my order so I cannot comment..."
Jennifer T.
The only hard part is trying to decide which of the delicious things I want... I could seriously order the whole store.
Purchased item
Knafeh Power Mix
"I have been mixing this with protein ice crea..."
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