Darleen C.Verified
They delivered quickly
Purchased item
Montana Plush Teal Rug
"I love the colour and it looks awesome underneath my dining table"
Ruggy store reviewsSee product reviews
Lisa M.Verified
Very easy web page
Purchased item
Rug Pad - Premium 100% Recycled Felt
"Great quality perfect fit for under my rug."
Joanne K.Verified
Quick delivery
Purchased item
Plush Light Beige Shaggy Rug
"Think to walk on, no plush as you would expect with high pile"
Michele W.Verified
Customer service is terrible. No response to many messages and emails.
Purchased item
Flair Village Rust Traditional Rug
"I ordered my rug and was given a 2 week delivery period. After 3 weeks I at..."
Tom C.Verified
Dreadful. They havre not responded to my request of returning the rug.
Purchased item
Celestial Traditional Grey Blue Rug
"The rug is nothing like the one advertised. Its a completely different colo..."
Shaaron W.Verified
I ordered online which I normally dont like to do. All went smoothly so I was delighted
Purchased item
Royal Alfred Ivory Distressed Washable Rug
"My rug looks lovely in the room I purchased it for."
Lorna M.Verified
No response to emails asking for a return
Purchased item
Softy Multi Machine Washable Rug
"Trying to return this item, no response to emails.."
Corrina F.Verified
zero answers to emails and no customer support. Not good enough.
Purchased item
Rug Pad - Premium 100% Recycled Felt
"Rug underlay fine. Had issues with delivery and emailed ruggy twice with ze..."
Lia H.Verified
Processing the order took too long after purchasing.
Purchased item
Softy Multi Machine Washable Rug
"Loved the design. Feels super soft and has complimented our living room. Th..."
Julie M.Verified
Website was easy to navigate, good value and a wonderful selections
Purchased item
Softy Multi Machine Washable Rug
"Love it, the mat is so soft it matches perfectly with my bedroom decor. Goo..."
Costa P.Verified
Smooth and easy process
Purchased item
Rug Pad - Premium 100% Recycled Felt
"Great product, as specified- thanks. Super fast delivery, keep up the good..."
Janice M.Verified
Trouble free.
Purchased item
Coral Traditional Medallion Grey Multi Rug
"Very happy with tge range at Ruggy and with the quality of our choice. Deli..."
Lisa T.Verified
Absolutely zero response after multiple emails - terrible customer service and worst experience I've ever had with a company.
Purchased item
Mirra Chocolate Cherry Viscose Rug
"I have reached out to you multiple times via email and live chat to request..."
Nova D.Verified
Horrible. Shipping got sent to the wrong state and when it finally arrived its not at all like the photos. And no answer to my emails requesting a return
Purchased item
Muse Dark Yellow Shaggy Rug
"Maybe answer you emails.
colour is not a dark yellow at all. Its more lik..."
Sally M.Verified
No communication when rug didn’t turn up by the due date.
Purchased item
Heritage Sienna Traditional Rug
"Rug is great quality and colour. Delivery was late and emails sent to enqui..."
Christine M.Verified
NO RESPONSE AT ALL to a genuine return request
Purchased item
Meadow Plain Border Cream Beige Jute and Wool Rug
"This company is disgusting !!!!
I’m trying to return a tug and underlay w..."
Hayley B.Verified
Just the fact of paying for return shipping if you are not happy with the product
Purchased item
Softy Multi Machine Washable Rug
"The rug is extremely thin, was not expecting the quality to be so flimsy. I..."
Natalie S.Verified
Everything was great. I would definitely shop with Ruggy again. Easy website. Great price and delivery.
Purchased item
Grace Charcoal Wool Blend Rug
"Fantastic rug! Pretty fast delivery! Seriously happy with the price I got f..."
Sita K.Verified
Did not reply to any of my emails
Purchased item
Vivid Distressed Traditional Navy Rug
"Threads coming out everywhere and your team didn’t reply to any of my email..."
Vanessa S.Verified
Easy website. Well packaged and delivered in a reasonable time.
Purchased item
Vista Ada Blush Wool Rug
"Love this rug! Thick and textured. Great underfoot. A really pretty, mut..."
Donna B.Verified
Efficient delivery.
Purchased item
Rug Pad - Premium 100% Recycled Felt
"Thin. Doesn't add much padding underfoot at all. Useful as a non slip mat..."
Deb R.Verified
Just send me my tax invoices.
Purchased item
Softy Cream Blue Machine Washable Rug
"I'm still waiting for my tax invoice for this order & the last order, despi..."
Jackie B.Verified
🙂
Purchased item
Bobble Natural Jute Rug
"Good service, quick delivery.
Rug meets expectations, very happy."
Andrea K.Verified
Delivery method disgraceful
Purchased item
Pety Berry Machine Washable Rug
"Rug id great as ordered
Sadly the drlivery service you utilised was disgra..."
Connie A.Verified
.
Purchased item
Vivid Tranistional Navy Rug
"Poor quality. Photo is not representative of actual rug"
Colin F.Verified
Easy quick
Purchased item
Arana Greige Modern Wool Rug
"Good quality, texture and colour, has a residual odour that may require cle..."
Kimberley R.Verified
Quick efficient service
Purchased item
Eclipse Multi Pink Contemporary Rug
"Product is fine. Looks a bit cheap but it was. Came quickly. Will be good f..."
Amelia D.Verified
I did not receive my rug and have emailed abs haven’t heard back.
I only received the underlay
Purchased item
Sleek Safa Geometric Multi Rug
"I did not receive the rug
Only the underlay
I have emailed and not heard..."
Carolyn H.Verified
Great service
Purchased item
Royal Rust Brown Distressed Washable Rug
"Absolutely love this rug it was good quality
The colours look really nice..."
Anita W.Verified
Could get the woollen underlay in the size I initially ordered but Ruggy offered me the bigger version at now extra cost...that is good customer service
Purchased item
Dazzle Transitional Brown Ivory Rug
"Lovely runner and the wool underlay definitely worth it
Was a fairly quick..."
Kirrily H.Verified
See last comment
Purchased item
Rug Pad - Premium 100% Recycled Felt
"I ordered the 300cm x 80cm runner but received the 230cm x 80cm runner. I h..."
Anna C.Verified
Haven’t heard back from customer service re the smell, though previous communications were prompt.
Purchased item
Majesty Black White Reversible Wool Round Rug
"Lovely rug. I love the black and white effect. The outgassing (smell) of th..."
Kirsten M.Verified
Excellent service and prompt delivery
Purchased item
Rug Pad - Premium 100% Recycled Felt
"Lovely quality!! Just needed to trim as I only needed 300cm, easy to cut an..."
Emma C.Verified
Really great service!
Purchased item
Lush Jute & Cotton Cornflower Rug
"Really great rug at a very good price.
Customer service and shipping speed..."
Tracie H.Verified
Very easy process.
Purchased item
Heritage Emeral Traditional Rug
"Ordering process was quick and easy, my new rug arrived faster than I expec..."
Madeline L.Verified
Good easy and fast delivery
Purchased item
Muse Dark Yellow Shaggy Rug
"I want to love this rug but the colour is not quite right. It's sort of mor..."
Louise P.Verified
Everything was perfect and arrived in good time.
Purchased item
Seren Traditional Border Cream and Beige Rug
"Very good quality rug it looks really nice in my bedroom.
It’s got a lot of..."
Teresa R.Verified
came quickly
Purchased item
Muse Navy Shaggy Rug
"i was happy with the delivery timing but i thought it was going to be a da..."
Alyce A.Verified
I don't recommend this brand. I have tried to make a return and can't.
Purchased item
Mirra Pearl Viscose Rug
"I wouldn't recommend this brand. Very hazy return policy, I'm stuck with a..."
Jennifer H.Verified
Prompt
Purchased item
Rug Pad - Premium 100% Recycled Felt
"Not thick enough"
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