Ive been a customer now for several years. So far, so good. The response time is immediate and what's listed on their site for sale has been accurate. I've never received a beat up or damage box, and considering I live across the Pacific, their ship times are quick. Almost forgot to mention, of course the prices are either better or competitive to other sites. For the watch I ordered, My Gift Shop was the only site that had it in stock and at the best price.