Unfortunately, one of my earrings had a defective latch. It fell out while I was sleeping, and then again a few days later while I was at work. This time I didn’t notice, and it was lost. I believe it was a defect since the other earring stayed latched without any issues.
I reached out to customer service, but they declined to replace it and instead offered a 50% off code, which I declined. Disappointing experience overall, especially since I really like them.