The tools themselves are excellent! However, I received the wrong pliers and reached out to the company for assistance. They initially responded, asking if I still had the original packaging, to which I replied yes. After that, they completely ghosted me. I followed up with several emails, but never got a response. The customer service is disappointingāit seems like itās just one person handling everything. I understand that can be overwhelming, but when customers pay a premium for tools, they s