Three weeks in and I still don't have this bag. It was one of four items left out of my original shipment with zero explanation. Customer service replies promptly to emails but can't seem to actually ship the products. I've been told "shipping today" three different times. Still nothing.
After the third apology, they offered to refund my shipping - except I never paid for shipping. At this point I'm one more excuse away from filing a chargeback. The product is good, but this experience is unacc