I've ordered one product.It came a Week late and was wrong. When I reached out to customer service about getting the correct item with the customizations that I wanted. I emailed back the next day and told that my issue had been submitted or something like that. So I waited two more days emailed again, explaining this was a Mother's Day gift that I needed by Mother's Day, which is this weekend. Got no answer. Asked for refund and you said we will just take 10% off. I want a full refund!