The delay on the pre-order due to the typhoon off the coast of China wasn't well communicated. I didn't receive a reply to my email, but did have a reply on socials. I think most customers will be understanding of delays, especially if the business is upfront and proactive about communicating any delays. I was offered an upgrade to a personalized brush for the inconvenience, which was a nice gesture, however I didn't want any further delay and declined.