I requested a return of a furniture product and they agreed, but then they engaged the services of a fraudulent courier company with 22 one star reviews and zero reviews any higher than that to pick up the very heavy product. The bed which weighs 43kg has been sitting out my front door, boxed up, for 10 days and the courier company continually sends emails saying they attempted to pick it up, which they did not At first Levede tried to help but still haven't engaged the services of a real courier company and continue to gaslight me and say the couriers will contact me. I have now tripped over the product and cut my leg and it continues to block access to my property. I will be reporting the fraudulent courier company to the appropriate bodies. I am still waiting for a resolution to this matter and will update when appropriate.