I wish I got a few more confirmation emails and easier access to return items.
Purchased item
LUUX BAGS
"It’s really not much more items you can fit i..."
Dawn P.Verified
Terrible ..
Wanted to return but have to pay to ship back to China .
Purchased item
LUUX BAGS
"Bag is so cheap looking , belongs in a dollar..."
John M.Verified
never recipient never received this order. I will never use you again
Purchased item
Shipping Protection
"I My recipient never received this order. I..."
Omar A.Verified
Great experience!
Purchased item
LUUX BAGS
"Great product!"
Maureen O.Verified
see prior remark
Purchased item
LUUX BAGS
"Very much dislike the customer service! :-(..."
Heather L.Verified
Never received my item
Purchased item
Free Gift Included: Luux Shoe Bag
"I never received my item and can’t get any re..."
Alexa D.Verified
The bag took forever to ship and receive
Purchased item
LUUX BAGS
"Bag is made of cheap material and came with s..."
Eric R.Verified
Super help and simple to order.
Purchased item
Free Gift Included: Luux Shoe Bag
"Love the bag. Got it in black and the storage..."
Shiloh S.Verified
As I said before service was horrible!
Purchased item
FREE GIFT: LUUXBAGS - Cosmetic Satchel
"Don’t buy from this place! Service is crap pr..."
Alexis M.Verified
The website is very easy to navigate and if I have to buy again I’ll be coming back to Luux Bags
Purchased item
LUUX BAGS
"I got my bag very quickly and it looks just l..."
Holly J.Verified
STILL WAITING for our bags! VERY DISAPPOINTED with the shipping time.
Purchased item
Shipping Protection
"I can't show any photos because I am STILL WA..."
Peter W.Verified
Awful bot generated emails with no customer service. Expecting the customer to pay to send a faulty item back to china. Disgusting way to treat people and would never use it recommend. I'm leaving daily reviews on trust pilot to stop anyone else being conned by this scam company
Purchased item
Shipping Protection
"Bag is damaged and they expect me to pay to r..."
Sherri L.Verified
Haven't received product i ordered 2 months ago
Purchased item
LUUX BAGS
"Haven't received it, no response to my emails..."
Alex B.Verified
Great bag, terribly long shipping, horrible mystery box
Purchased item
Free Gift Included: Luux Shoe Bag
"I loved the bag but was disappointed with the..."
Pamela R.Verified
I paid money for a package which I have not received. The purchase was made a month ago.
Purchased item
LUUX BAGS For Him
"I still have not received my package which I..."
Andrea G.Verified
Took over a month to arrive. Ordered a month before Christmas. Did not receive until after January 1st
Purchased item
Shipping Protection
"This item took a month to be delivered. It a..."
Gentry B.Verified
I was a little upset by how long it took for the bag, but other than that it was a good experience.
Purchased item
LUUX BAGS
"I love the bag!! I have yet to use it because..."
Alyssa C.Verified
It was very easy to order! I am hoping to get the mens duffel next!
Purchased item
FREE GIFT: LUUXBAGS - Cosmetic Satchel
"I love how big this bag is it fits so much! M..."
Theresa M.Verified
Never received item. Customer service was not helpful
Purchased item
LUUX BAGS
"Item was never delivered.
Received a notific..."
Stacey W.Verified
The shipping was terrible- arrived weeks after the tracking info said it would.
Purchased item
LUUX BAGS
"The bag itself is very nice, but it took fore..."
Stephanie C.Verified
Never received my items and customer service doesn't ever respond
Purchased item
LUUX BAGS
"I never received it and they never responded..."
Lisa P.Verified
Customer service will not reply to me.
Purchased item
LUUX BAGS
"Rip off. Cheap product."
Shanelle V.Verified
Service was great, timely and efficient.
Purchased item
LUUX BAGS
"While I haven't used it just yet, I am impres..."
Sven R.Verified
Rip off, very, very bad quality! Smells awful ! Absolut rubbish!
Purchased item
LUUX BAGS
"Very bad quality!
Ask for return without any..."
Begue L.Verified
Good
Purchased item
FREE GIFT: LUUXBAGS - Cosmetic Satchel
"Good"
Elisabeth Y.Verified
Took a bit of time to arrive, but we were kept informed.
Purchased item
LUUX BAGS
"Beautiful bag, bigger than I expected. I can..."
Tatar J.Verified
I would like a refund please
Purchased item
LUUX BAGS
"I would like a refund please"
Océane S.Verified
I wanted to return the bag I purchased because the color, shape, and quality didn’t meet my expectations. I contacted them through their online store and via email but never received a response. This has made me question the trust I placed in them, and I wouldn’t recommend their service.
Purchased item
LUUX BAGS
"I wanted to return the bag I purchased becaus..."
Liona M.Verified
Poor customer service as no one seems to reply emails. Only received 1 out of 3 items ordered. Emails say all 3 shipped but never did. Emailed the company 3 times and no reply. Not sure how I can get the rest of my items.
Purchased item
FREE GIFT: LUUXBAGS - Cosmetic Satchel
"Never received this in my order even though i..."
Henry A.Verified
Return are not cheap
Purchased item
LUUX BAGS
"Quality is not what I expected."
Janta K.Verified
👍🏽
Purchased item
LUUX BAGS
"Took a minute to get it but it's worth the wa..."
Shuko K.Verified
The delivery took quite a while
Purchased item
LUUX BAGS
"The colour (pink) was stronger than it looked..."
Michelle D.Verified
Good.. believe my grand daughter will love this for Christmas!
Purchased item
LUUX BAGS
"Beautiful soft good quality bag for a Christm..."
Gary G.Verified
Sucked
Purchased item
LUUX BAGS
"Sucked ....cosmetic bag was supposed to come..."
Roxanne M.Verified
Poor customer service and product quality
Purchased item
LUUX BAGS For Him
"I have sent SEVERAL emails trying to initiate..."
Patricia H.Verified
not a good vendor
Purchased item
LUUX BAGS
"I am very disappointed in Luux Bags. they do..."
Terrica H.Verified
Space saver
Purchased item
LUUX BAGS: Cosmetic Satchel
"Space saver"
Rachel S.Verified
Easy to navigate the website and saved my cart until I was ready
Purchased item
LUUX BAGS
"Love the bag! Good quality, easy to unzip and..."
Kimberly K.Verified
Terrible quality
Purchased item
LUUX BAGS: Cosmetic Satchel
"Terrible quality"
Julia R.Verified
This company is portraying as an Aust Company BUT ITS NOT!! Buyer beware the return address is CHINA!!! 😡
Purchased item
LUUX BAGS
"The bag is Cheap and nasty, the vinyl looks n..."