More than a week after you sent me a tracking # it still has not shipped (been received by post office) but your CSR says it was likely picked up & not scanned. CSR said they would get back to me, 24 hours later, no response. Trying to be patient, but this feels like a total scam. Cannot file a Route claim because it “has not shipped” by their standards, & the Garden Alchemy shipping policy page says basically, once we ship it it’s not our problem. So, got my money for the product & insurance!